Joseph A. Bosch
This article accompanies Channeling Excellence.
Category: Organizations with 7,500 or more employees
Title: Executive Vice President and Chief HR Officer
Company: DirecTV, El Segundo, Calif.
Key HR Challenges: Build a strong management-development program, improve the company's talent-planning and performance-management processes, and improve customer satisfaction.
Key HR Accomplishments: Strengthened leadership capacity, created a culture of putting customers first, improved organizational effectiveness and strengthened employee-engagement rates in the midst of the company's acquisition by AT&T.