Increasing Speed and Cost Savings with Ultimate Software's Cloud Technology

This is part of a special advertising section featuring case studies offering solutions to HR technology challenges.

Monday, July 21, 2014
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Staying current with HR technology is crucial for business success. Having advanced capabilities for HR, payroll and talent management in one, unified solution supports HR teams, managers and employees -- while delivering cost- and time-savings to your overall business.

One company that is seeing a range of business gains with sophisticated human-capital management technology is DineEquity Inc., one of the largest full-service restaurant companies in the world.

Based in Glendale, Calif., DineEquity franchises and operates restaurants under the Applebee's Neighborhood Grill & Bar and IHOP brands. The company supports more than 3,700 restaurants in 23 countries, more than 400 franchisees and approximately 200,000 team members.

DineEquity had previously used a highly customized enterprise resource planning system to handle its processes for HR, payroll and benefits, as well as multiple systems to help manage talent-related programs.

Acutely aware of the resources in maintaining a heavily customized environment, DineEquity's leadership team wanted a single, unified solution that would consolidate its full range of human capital management. The company chose Ultimate Software's cloud-based UltiPro in 2012, and then went live within five months.

"We wanted a flexible, configurable HCM solution -- one that did not require in-house data and system management or the use of our data center. We're a hospitality company, and having to manage HCM technology is not central to our mission," says Dan Block, executive director of human resources at DineEquity.

"Ultimate Software was the clear frontrunner among HCM vendors -- well-established in the HCM industry, with solutions that offer sophisticated, easy-to-use functionality."

DineEquity experienced immediate benefits after deploying UltiPro. The HR and payroll teams are quickly completing complex payroll processing for a widely dispersed, multi-brand, multi-location organization with a large population of tip-based team members.

"UltiPro is the right technology for our business," says Block. "Productivity has increased, and we've seen optimal, quantifiable results to our company. We're solving complex business challenges, especially ones that have come with dynamic changes in a highly competitive industry."

DineEquity's teams also can easily transmit data between UltiPro and the company's point-of-sale systems -- reducing the time, expense and effort related to payroll, benefits and workforce management that was previously required.

In addition to increasing a range of efficiencies, the HR team has enhanced reporting capabilities, resulting in better business information being delivered to the overall management team.

"We completed an analysis of payroll calculations between UltiPro and our previous ERP, and we saw a decrease in payroll errors," says Block. "And we have been able to reduce the resources required to manage our overall HCM functions. With UltiPro, we are simply doing our work better and smarter."

UltiPro's instant, 24/7, person-centric access has also changed the way DineEquity's teams are managing information. HR information is current, employees can immediately access their information from any location or web-enabled device, and the company's HR-related processes are significantly faster.

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"One incredible business improvement for our teams has been our ability to complete fast, accurate audits," says Block. "Our auditors love that we have streamlined and expedited business processes, eliminating most paper usage that stood in the way of delivering optimal reports.

"Ultimate's cloud technology has been a huge win for our business. The activation stayed on plan, and we were impressed with the knowledge and capability of the UltiPro project team," he says. "In addition to having advanced functionality, we can quickly communicate to our entire population through the UltiPro portal. Simply put, we are spending less money while managing complex processes with better functionality in a scalable environment."


Organization: DineEquity Inc.

Headquarters: Glendale, Calif.

Primary Business: Restaurant/Hospitality

Primary HR Technology Challenge: To quickly complete complex payroll processing for a multi-brand organization, to achieve cost savings through unified human capital management, and provide a dispersed workforce with 24/7 access to information.


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