Mark James

This article accompanies Measure of Success and The 2013 HR Honor Roll.

Tuesday, October 1, 2013
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Title: Senior Vice President, Human Resources and Communications

Organization: Honeywell Corp., Morristown, N.J. 

Key HR Challenges: Had to manage the impact of the worst U.S. recession in 80 years; had to find unique solutions for balancing the effect on employees and customers related to lower sales revenue; took over an HR function that was not meeting company needs on a global level; faced double-digit turnover; took over an HR department that had no metrics strategy or any results measurement.

Key HR Accomplishments: Reconstructed HR by streamlining via a functional HR transformation plan, saving the company $85 million; launched an HR metrics program and regular customer-satisfaction-feedback surveys, including the first global HR Voice of the Customer Survey (Honeywell HR outperformed Fortune 500 benchmark for four straight years, 2009-2012); also championed a "One Country" model for HR, which aligns with the company's "One Honeywell" culture; instituted regular "skip-level" meetings (with HR staff below direct reports) to ensure a true understanding of how the department is operating, along with a requirement that all HR employees have a strong business acumen because it is a critical skill for HR success.

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