Julie Norville, Fellow-ABDA, CRC

Senior Vice President, National Absence Management Practice Leader
Aon Hewitt, Atlanta

Thursday, June 2, 2011
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A Force to be Reckoned With

When a consultant has talent and sensitivity to the importance of customer service, and has the resources of a massive organization behind her, she can be pretty tough to beat. Julie Norville is a consultant who is pretty tough to beat.

"She should get every award in the book," says a benefits executive with a global diversified manufacturer. "Where do I sign up for anything and everything that she should win? She is incredible." Not only does Norville have more than enough industry knowledge to fill this executive's needs; she also excels in customer service.

"Always responsive, always returns a call, available any time, day or night and weekends," the executive says.

At Aon Hewitt, where she has worked for the past four years, Norville has created a disability management tool, HeLP, which stands for health-related lost productivity.

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In addition to the effort she puts in with her work for individual customers, Norville is the national absence-management practice leader for Aon Hewitt, an organization with an annual revenue of $4.3 billion and 29,000 employees. That means it's no small task for her to juggle individual client work and the responsibilities of being a practice leader for a company of that size. "She's done a fantastic job," says an admiring director for a publicly traded company.

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