This is part of a special advertising section highlighting case studies featuring successful strategies in HR technology.
Florida-based Focus Holdings LLC -- a diversified insurance-services organization -- was prepared to transform its HR administration. The question was how to best convert its strategic concept into a 24/7 solution.
"We were still operating under the traditional HR model where employees had to go through HR to access their HR and pay information," says Senior Vice President Glennon Reidler. "Technology and automation, supporting capabilities like employee self-service, had clearly become a necessity to help us consistently meet the service expectations of our employees."
Reidler felt, however, that a software solution alone would probably fall short of enabling the HR transformation he envisioned. "Seeking out the best technology solutions also includes better ways to improve processes," he acknowledges.
"Effective services for payroll and other functions were already in place, but we still had to call a different number and speak with different people whenever we had questions," he adds, "so we began looking for a single-source solution -- one contact that could support multiple functions."
Focus Holdings chose ADP Workforce Now Comprehensive HR, a web-based, hosted solution. It provides the diversified insurance-services organization with access to a team of ADP specialists across the HR spectrum, paired with integrated tools and technology to respond to inquiries and support changing payroll, HR and benefits-administration requirements.
"We interviewed different vendors, but our search ended when ADP Workforce Now Comprehensive HR came to market," says Reidler. "It offered us everything we were looking for in a single-source solution."
Through an efficient web-based portal environment, ADP Workforce Now Comprehensive HR provides a single point of online access to information for Focus Holdings' administrator, HR staff, managers and employees. It empowers employees by giving them the ability to act on important needs, such as updating personal data and making benefits changes via round-the-clock self-service.
Value-Added Assistance in a Service Environment
"ADP simply makes my job easier," says Reidler. "We have a single point of contact at ADP for any question about any application. We can create reports when we need them, using real-time information. The self-service feature also gives our employees greater access to their information than ever before. Now, they can make changes online, almost in the blink of an eye. As more of our people turned to self-service -- which they can utilize 24/7, even from their homes -- the flow of routine questions to HR has definitely dropped off."
Additionally, Reidler points to an array of special, value-added support that he and his staff of three HR generalists receive from ADP. "Their specialists are reviewing our employee handbook to help ensure the language is compliant with current rules and regulations. We are also getting assistance with job-description development, new-hire best practices, employee training and other special services that are helping us in HR to better serve our internal clients," he says.
In addition to helping Focus Holdings minimize the risk of payroll-related noncompliance, Reidler says that choosing ADP's hosted solution provides a unique benefit for employers in his part of the country.
"Hurricanes and tropical storms can be a big issue here," he says. "Outsourcing to ADP provides a reliable and secure way to physically protect our data at an off-site location. With access to our data and online system, we can process payroll anywhere, anytime."
Favorable Return on Investment
Savings in hard and soft dollars and time arrived swiftly once Focus Holdings implemented ADP Workforce Now. "Without drilling down, throughout the company I'd estimate that we are saving a significant expense by using ADP Workforce Now Comprehensive HR," he says. "Then there's the time savings. Technology and automation are helping everyone to become more proficient at our jobs. With ADP's hosted solution, we have managed to eliminate most manual processes in HR and payroll."
Organization: Focus Holdings LLC
Headquarters: Sunrise, Fla.
Primary Business: Focus Holdings offers insurance product and program development, systems and support, actuarial/ratemaking support, policy- and claims-administration services, statutory reporting and accounting services.
HR Technology Challenge: Engage a single-source solution for HR, payroll and benefits administration that provides self-service, real-time reporting, greater business visibility and increased