Vendor Assessments

Thursday, March 9, 2006
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NelsonHall, a London-based research and consultancy firm specializing in the analysis of business process outsourcing, recently published vendor assessments of capability by sector and service line, in addition to details of the latest financials and corporate strategy.

More complete information is contained in NelsonHall's January 2006 BPO Insight:


In fiscal year 2005, Accenture achieved revenues of $15,547,000, a growth of 13.7 percent. However, new bookings of $18,028,000 were down 10 percent, with outsourcing bookings down 23 percent to $8,300,000.

Fujitsu Services

In fiscal year 2004-2005, Fujitsu Services turned around the previous year's negative revenue growth, achieving 14.5 percent revenue growth, improved profitability and its strongest order book to date. The company is now aggressively pursuing new revenue opportunities.


Infosys positions itself as a reliable provider of outsourced services (primarily applications outsourcing and business process outsourcing) with its proposition of "Infosys predictability", and is successfully competing alongside global IT services vendors for a share of major deals as more large organizations adopt a multi-vendor approach to outsourcing their infrastructure, applications and operations


In fiscal year 2005, ACS achieved revenues of $4,351,000, a growth of 6 percent. This was below prior guidance, given at end of fiscal 2004, of $4,475,000 to $4,575,000.


EDS is now in the "growth" phase of its "multi-year plan." The corporate strategy is focused on organizational realignment, evolving its core IT outsourcing business and targeting opportunities in BPO.

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Serco has expanded its service offerings in recent years from FM services to include complex BPO and operational/engineering services, and now emphasizes its ability to provide multiple services.

Siemens Business Services

This year, SBS has failed to meet the target operating margin of 5 percent to 6 percent for Siemens companies set by Siemens Group's managing board in its "Fit4More" program, and the board has just completed a strategic review of SBS' operations.


In order to achieve its goal of becoming the second largest global IT and business services provider, CSC is looking to strengthen its position as a provider of value-added services, widening its focus from pure IT infrastructure management outsourcing to incorporate applications outsourcing (and thereby full scope IT outsourcing), and "business transformation services" (BTS), a consulting-driven proposition which may include BPO. CSC is looking to utilize its consulting and systems integration capabilities as a lever for winning major outsourcing contracts from large companies.

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