Here are three words that Bonnie Hathcock says are not in her HR vocabulary, and her reasons why:
Serve: "I don't believe we are here to serve. We are not a doormat."
Support: "I don't believe we're here to merely support. Our purpose is to be integrated as a business leader in Humana in executing its business strategy to create value in the marketplace. If we aren't doing that, I think they should outsource us."
Department: "We are not a department. Sales is a function. Marketing is a function. Finance is a function. HR is a function."