Title: Executive Vice President, Human Resources and Services
Company: Cigna Corp., Philadelphia
Key HR Challenges: Centralizing the HR function from a disjointed patchwork of independent HR departments. Overhauling HR priorities to align with business objectives in a company that was transitioning in the marketplace. Creating a succession plan for key positions, from managers to directors.
Key HR Accomplishments: Outsourced transactional HR processes, saving millions, while allowing his department to align closer to strategic business objectives. Restructured HR into a "one-company" model, so that all HR initiatives were directed through one office. Created a formal succession-planning model that encompasses key personnel companywide, and bolsters the talent through training and development programs, some of which are offered to industry constituents. Created a best-of-breed healthcare plan for employees that increased productivity, lowered costs and now serves as a model for Cigna customers.