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V. Michael Ferdinandi

Friday, October 2, 2009
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Category: Organizations with 7,500 employees or more

Title: Senior Vice President of Human Resources

Organization: CVS Caremark, Woonsocket, R.I.

Key HR Challenges: Creating a smooth transition of the CVS Caremark culture during a period of explosive growth that saw the national retail pharmacy chain acquire nearly 3,000 stores in 10 years. Maintaining an emphasis on talent engagement and customer satisfaction. Aligning HR from a department that was viewed as passive, mired in transactional processes, to a key business partner.

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Key HR Accomplishments: Introduced training and development programs designed to identify and bolster key talent for CVS Caremark. Improved morale and retention rates by focusing on employee engagement, thereby adding to increased customer satisfaction. Outsourced transactional processes, saving the company millions while freeing HR to become more strategic.

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