Using Dedicated Talent-Acquisition Technology to Increase Alignment And Productivity

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It's been acknowledged that the disruptive force of technology has permanently changed the way organizations hire, with 93 percent of CEOs stating that they recognize the need to change the way their companies attract and retain talent, according to PwC's 17th Annual Global CEO Survey 2014. As a result, this new era of talent acquisition requires a fresh outlook on how companies approach and invest in finding the right people.

The team at Golder Associates, a global consultancy whose mission is to deliver sustainable development solutions, realized that their existing processes were not set up in a way that would help them scale globally. With approximately 8,000 employees spanning across Canada, China, Italy, New Zealand, the United Kingdom and more, leadership at Golder Associates relied upon process improvements and technology to support its global recruiting efforts.

The Challenge

As Golder Associates grew, the company set out to extend its use of the iCIMS applicant-tracking system, Recruit, around the world. Sue De Valle, team lead over HR systems, was brought in to ensure the company's recruiting processes reflected the CEO's mission of having "One Golder." De Valle recognized that the company's current iCIMS talent-acquisition solution was strong functionally, but would benefit from being reconfigured so it could be leveraged around the globe.

The company was already using iCIMS' talent-acquisition software across its North American and Australian operations. Originally, these locations configured the Software-as-a-Service technology uniquely to suit each region's specific nuances. But, over time, Golder Associates' expansions and global ambitions caused the company to re-evaluate its recruiting processes. "The personalization was a good thing, but as we expanded, we recognized that our processes needed more standardization and consistency," recalls De Valle. 

The Solution

Recognizing the importance of data integrity, the Golder team set out to re-evaluate and redefine each stage, field and status within its iCIMS recruiting system. After cutting down on unnecessary data collection, the team then prioritized collecting accurate, thorough data by changing nearly 95 percent of the fields within the solution to required versus optional. This small change was critical to ensure Golder could run strong reports and evaluate key metrics across the global organization within the software.

iCIMS' talent-acquisition software is highly configurable, which enabled Golder to standardize its processes worldwide while also taking into account local nuances. The company configured its software to support local currencies, manage international workflows and deliver multilingual career portals that could accommodate the standardizations Golder desired while taking into account unique needs and compliance requirements around the globe.

The Results

These configurations and robust reporting capabilities allowed Golder Associates to scale its recruiting technology across the globe, while improving processes and overall productivity. Through improved reporting, the team at Golder Associates also performs quarterly system audits so they can identify any needs for training or any challenges that different regions may be encountering. With the proper processes in place and the flexible technology to support them, Golder Associates can easily record, measure, review and continuously improve operations. As a result, regional operations have become transparent, allowing the company to make better hiring decisions.


Organization: Golder Associates

Headquarters: Mississauga, Ontario, Canada

Primary business: Independent consulting, design and construction services in the areas of earth, environment and energy.

Productivity challenge: To extend the company's use of the iCIMS applicant- tracking system, Recruit, around the world.


Sep 3, 2015
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