Study: Business Clients Not Happy with HR

By Andrew McIlvaine

Years of across-the-board cuts during the recession and its aftermath have left companies' business-services departments -- such as IT, finance and procurement -- badly weakened in terms of talent and skills, says the latest HR Book of Numbers report from the Hackett Group. Even HR itself has not been spared in this regard, according to the report, titled "Cracks in the Foundation: Closing the Critical Skills Gap Undermining Business Capabilities."

The study is based on data gleaned from information provided by nearly 150 large companies in a recent Hackett performance study. It lays much of the blame for the dicontent on HR, which it says is failing to deliver adequate levels of talent-management support.

Fixing the problem requires HR and business-support leaders to work together, writes Michel Janssen, Hackett's chief research officer: "Business-services managers must take the lead in specifying their needs. ... HR must provide comprehensive process and administrative support, methods and tools, training and guidance to function leaders."

Sep 2, 2012
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