Don't Say That

Here are three words that Bonnie Hathcock says are not in her HR vocabulary, and her reasons why:

Serve: "I don't believe we are here to serve. We are not a doormat."

Support: "I don't believe we're here to merely support. Our purpose is to be integrated as a business leader in Humana in executing its business strategy to create value in the marketplace. If we aren't doing that, I think they should outsource us."

Department: "We are not a department. Sales is a function. Marketing is a function. Finance is a function. HR is a function."

Oct 16, 2007
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